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Your data, our privacy rules

This page explains what we collect when you open an account, how we use it, when we keep it, and when we share it under local law.

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CONTACT ROUTES

How to reach us

If you want to see, correct, or remove account data, start with the contact routes here.

Email Send a privacy request from the email linked to your account. Include the action you want, and we will use that record to verify you before we make any change.
Live chat Use chat for quick questions about the data we hold, pending correction requests, or a record copy. We may ask for extra checks if the request affects account safety.
Contact form If you prefer a written trail, use the form and name the account detail you want changed or removed. We keep the thread with your privacy record for audit and follow-up.
ACCOUNT PRIVACY CARE

How we handle your data

We keep this area practical: collect only what we need, use it for account handling and support, and store it for the period required by law or by our internal record rules.

Data we hold

Account setup details, device signals, support chats, and transaction references help us confirm identity and keep the record complete. We use them only for privacy, security, service, and lawful record keeping.

Cookies and storage

We use cookies or similar storage to remember session state, detect repeated errors, and keep login steps consistent. They do not give us more than the browser or app sends with normal use.

Account security

When you change a password or sign in from a new device, we may check the request against recent activity and send a confirmation step. That helps keep another person from changing your privacy settings.

Payment records

UPI, Paytm, and PhonePe references may appear in the record when a transfer is checked or matched. We keep those entries only as long as needed to resolve the request or meet legal duties.

Retention periods

Some records stay longer than the active account because tax, audit, dispute, or security rules can require a longer hold. When the hold ends, we delete or archive the data according to our process.

Change requests

If you want a copy, correction, or removal of a field, tell us exactly what you want changed. We verify the account and act where local law allows, then confirm the result by your chosen channel.

Questions about this policy

These questions cover what we collect, why we keep it, how long it stays with us, and how you can contact us for access or correction. The short answers below stay focused on account data and the legal limits that apply in your region, so you can check the point that matters to you without scanning a long page.

We collect the details needed to open, secure, and service your account, such as contact details, device signals, support chats, and transaction references. We do not ask for data that is not needed for those tasks.

Yes. We use cookies or similar storage to remember session state, keep logins steady, and spot repeated errors. The data stays tied to the browser or app unless you clear it or change settings.

If you use UPI, Paytm, or PhonePe, a transfer reference may stay with your account record so we can match the request, fix a mismatch, or satisfy record-keeping duties.

Only staff and service partners who need the data for security, support, payment checks, or lawful record keeping can access it. We keep access narrow and log sensitive actions.

Yes. Send the exact change you want, and we will verify the account before acting. We handle correction or removal where local law allows and tell you what we completed.

We keep active data only as long as needed for the account, support, disputes, audit, or legal duties. After that, we delete or archive it in line with our process.

Use email, chat, or the form listed here. Include the account detail and the change you want, and we will answer through the same channel after verification.

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